Frequently Asked Questions
Short answers to the questions shop owners ask most. Each answer links to the page with the details.
How do I comply with the French e-invoicing reform on PrestaShop?
You need structured invoices, a Plateforme Agréée to send them through, and a way to receive supplier invoices. PrestaShop on its own provides none of these.
| What the reform requires | How you cover it |
|---|---|
| Issue structured invoices to French businesses | The module builds them from your orders |
| Send them through a Plateforme Agréée | The module sends them to SUPER PDP, or to a platform offering the AFNOR API |
| Receive supplier invoices | Your platform account. The module only sends |
| E-report sales to consumers and foreign businesses | The module sends the required data to your connected Plateforme Agréée |
All companies must be able to receive e-invoices from 1 September 2026. The obligation to issue starts on 1 September 2026 for large companies and ETI, and on 1 September 2027 for SMEs and micro-enterprises. See France Regulations for which sales are covered.
To set up sending, see SUPER PDP Integration or AFNOR API Integration.
Does PrestaShop support Factur-X?
Not out of the box. PrestaShop generates invoices as PDFs, which are not valid for the reform.
The module adds two Factur-X formats:
| Format | What it is |
|---|---|
| Hybrid Factur-X | A PDF/A-3 file with the CII XML data embedded, readable by people and software |
| CII Factur-X | The CII XML data on its own |
Factur-X is one of the three formats every French Plateforme Agréée must accept. Both variants also work for Chorus Pro, the platform for invoices to French public bodies. See E-Invoice Formats.
How do I send Peppol invoices from PrestaShop in Belgium?
Since 1 January 2026, invoices between Belgian businesses must be structured e-invoices sent over the Peppol network. The format is Peppol BIS Billing 3.0.
The module generates a Peppol BIS Billing 3.0 invoice from any order. It identifies you and your customer on the Peppol network by the VAT numbers in your seller and buyer configuration.
Delivery over Peppol goes through an access point. You need an access point provider, or software that connects to one. The module hands the file over by download, bulk export or FTP.
Sales to consumers and to foreign businesses are outside the Belgian obligation. See Belgium Regulations.
What is a Plateforme Agréée and do I need one?
A Plateforme Agréée (PA) is a platform registered by the French tax administration to exchange e-invoices between businesses. It was previously called Plateforme de Dématérialisation Partenaire (PDP). It sends your invoices, receives the ones addressed to you, converts between formats, and reports the required data to the administration.
| Your situation | Do you need one? |
|---|---|
| A French company selling to French businesses | Yes, to issue invoices and to receive them |
| A French company selling only to consumers | Yes, to receive supplier invoices and to file e-reporting |
| A Belgian company selling in Belgium | No. Belgium uses Peppol access points |
A software vendor or service provider can sit between you and the platform, but it must connect to a Plateforme Agréée. It cannot deliver invoices on its own.
The module connects to your own platform account with your own credentials, so you pay the platform directly. SUPER PDP is supported today, and it is also a Peppol access point. See France Regulations for how invoices are transmitted.